Roch Castle awarded Hotel of the Year and Customer Service Team of the Year at the Welsh Hospitality Awards

Luxury Roch Castle, Pembrokeshire, has been awarded overall Hotel of the Year for the second year running, in addition to Customer Service Team of the Year at the Welsh Hospitality Awards, at a prestigious ceremony in Cardiff on November 12th 2017. 

The awards recognise and reward those within the hospitality industry that work hard to give their guests the best experience. The Customer Service Team of the Year category highlights a team that has demonstrated dedication and passion for their industry, and who provide excellent care for their guests; whilst the Hotel of the Year category is designed to celebrate hotels that “stand out from the rest” and have “brilliant staff, amazing food and great rooms.” 

Located on the St Davids peninsula, Roch Castle is a 12th century Norman castle set high above the Pembrokeshire landscape and delivers panoramic views of St Brides Bay and the Preseli Hills. Meticulously restored in 2012, the castle now offers luxury guest accommodation and with just six rooms is available for exclusive stays.

For individual guests, complimentary transfers are provided each evening to award winning two Rosette Blas Restaurant, at sister hotel, Twr y Felin in St Davids, whilst exclusive groups can indulge in private dining within the castle itself.

Paula Ellis, Group General Manager of Roch Castle and sister properties Twr y Felin Hotel and Penrhiw Hotel, all located in West Wales, said “We are so delighted to receive these two awards, and to be named overall Hotel of the Year for the second year running truly demonstrates that our guests love what we do. We know that they really appreciate the unique and memorable experience we provide and we look forward to continuing to offer our guests excellent service.” 

Since October 2016, Roch Castle has been listed in the Sunday Times Ultimate 100 British Hotels list, crowned Hotel of the Year 2016, at the Welsh Hospitality Awards and awarded Best Serviced Accommodation at the Condé Nast Johansens Awards for Excellence 2018. Roch Castle is also an AA Five Gold Star property.

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