Careers

Year round, full and part time employment opportunities are available for service oriented people with a can do, flexible attitude, who can anticipate guests needs and constantly exceed expectations. Experience in a high service level hospitality environment is an advantage, but not essential as training will be provided.

Our current vacancies:

Housekeeping Host - Roch Castle

Job description

As Housekeeping Host at Roch Castle it will be your responsibility to attend to our guests for all their needs from cooking and serving their breakfast through to servicing their room and to checking them in and out.

Requirements

1. Prepare and serve breakfasts to company standards.

2. Check guests in and out using the Property Management System (PMS) and service guests requirements.

3. Take payments and run end of day reports following company procedures.

4. Clean, maintain and restock guest rooms, public areas and back of house areas to company standards.

5. Ensure all public areas are clean and welcoming to guests at all times.

6. Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.

7. Work at an efficient pace to ensure guest rooms are completed prior to their arrival.

8. Liaise with the Group Front Office Manager regarding guest requests and reservations.

9. Report any guest lost property to the Head Housekeeper and log it on the Lost Property System.

10. Check guests in and out and assist them with any requirements from taking their luggage to their room to booking a taxi or restaurant.

11. Advise guest of our Honesty Bar and how this works.

12. Liaise with the Housekeeping Manager and Laundry Assistants regarding what linen is required and advise of any shortfalls or stained items.

13. Report any faults or maintenance issues promptly to the Maintenance department.

14. Respect a guest’s personal property and not to move any items that look expensive or fragile.

15. Respect a guest’s privacy by always knocking and allowing time for a guest to answer before entering a room.

16. Ensure all areas are cleaned with the correct cleaning product in a safe working environment.

17. Be able to work unsupervised in a busy environment.

Job Types: Part-time, Permanent, Zero hours contract

Salary: £10.50 per hour

Benefits:

Employee discount
Flexitime
Referral programme

Schedule:

8 hour shift
Flexitime

Supplemental pay types:

Tips

Ability to commute/relocate:

Roch, SA62 6AQ: reliably commute or plan to relocate before starting work (required)

Housekeeping Supervisor - Penrhiw Priory

Job Purpose

To assist the Housekeeping Manager to manage all aspects of Penrhiw Priory.

What We Expect from You

As Penrhiw Priory Housekeeping Supervisor, it will be your responsibility to manage the day to day offer at the venue, managing a small team of housekeepers with the support of the group’s Housekeeping Manager.

Clean and maintain guest rooms, public areas and back of house areas to the company standards.

2. Ensure all areas are cleaned with the correct cleaning product in a safe working environment.

3. Provide a smooth delivery of service and guest satisfaction at all times to anticipate guests’ needs and be aware of all written and spoken requests and carry them out in a courteous and helpful manner.

4. Work at an efficient pace to ensure guest rooms are completed prior to their arrival.

5. Liaise with the Head Housekeeper and Laundry Assistants regarding what linen is required and advise of any shortfalls or stained items.

6. Complete the room checklist to ensure each room is fully stocked.

7. Make the beds according to the company standards.

8. Report any guest lost property to the Head Housekeeper.

9. Report any faults or maintenance issues promptly to the Maintenance department.

10. Respect a guest’s personal property and try not to move any items, especially those that look expensive or fragile.

11. Respect a guest’s privacy by always knocking and allowing time for a guest to answer before entering a room.

12. Wear the correct uniform in line with company standards and understand the importance of good personal hygiene.

13. Be present during event operations including Weddings, Events, Christmas, New Year, Easter, School and Bank Holidays as required.

14. Develop and maintain positive one team relationships with all colleagues throughout the Group.

15. Undertake any other reasonable duties requested by colleagues and your line manager.

Administration tasks include helping to complete the weekly rota to ensure the housekeeping department is staffed to maximize efficiency, conducting daily meetings with the housekeeping team, creating daily checklists for the housekeeping team and routinely checking their completion, to be fully conversant and able to operate the Property Management System, ordering and receiving of housekeeping goods.

Job Types: Full-time, Permanent, Temp to perm

Salary: From £11.17 per hour

Benefits:

Employee discount
Flexitime
Referral programme

Schedule:

Day shift
Flexitime

Supplemental pay types:

Tips

Ability to commute/relocate:

St Davids reliably commute or plan to relocate before starting work (required)

or Call +44 (0)1437 725 555 | recruitment@retreatsgroup.com

Adelle Sutherland, Roch Castle Manager

Why work with us?

Some fantastic reasons

Leader in high pay rates in Pembrokeshire paying above the living wage.
Full and part time flexible contracts to work around studies and family life.
Rapid career progression opportunities available throughout the organisation.
Award winning, warm and friendly working environment in Wales’ leading boutique hotels.
Free Parking.
25% discount on food.
Uniforms provided. Save
£50 low season room rate for employees
£95 low season Friends and Family room rate*
Share of the gratuities.
Employee Recognition and Reward Scheme
Individual training and development opportunities for personal and professional growth
Full and part time flexible contracts with hours to suit, where applicable, to work around studies and family life
Shifts can include weekdays and/or weekends, so whether you’re studying, have hobbies or commitments, our rotas are available in advance for you to enjoy your days off.

We are a Leader in High Pay Rates in Hospitality, within Pembrokeshire

Career Progression

At Twr y Felin Hotel, Roch Castle and Penrhiw Priory we aim to inspire, encourage and develop. We will share our passion for hospitality and tourism, setting you on the path towards success within this industry. We choose to empower you within your job role in order that you thrive and grow. We encourage cross-departmental working in order for each team member to gain knowledge and an understanding of the business as a whole, which in turn offers career advancement within the company, either into senior roles or into other departments.

Training Opportunities

We believe our team is our greatest asset. We want to attract and retain exceptional people, and do so by offering a motivational and stimulating work environment. We invest in training in order to develop your skills and to help you work towards career goals. Training within the group is ongoing, with a variety of opportunities available at regular points in your career.

or Call +44 (0)1437 725 555 | recruitment@retreatsgroup.com