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Frequently asked Questions

If you need anything else, we’re always happy to help

Gift vouchers

Do you offer Gift Vouchers?

Yes, we offer a range of vouchers redeemable at Twr y Felin Hotel, Blas Restaurant, Roch Castle, and Penrhiw Priory. We accept Welsh Rarebits vouchers but do not accept Celtic Collection vouchers. Please view our vouchers to purchase here. 

How do I check the expiry date?

Visit this page and input your voucher code to view your voucher’s current status. Click here. 

How can I check my gift voucher balance?

Visit this page and input your voucher code to view your voucher’s current status. Click here.

Check in & out

What time is check-in and check-out?

Check-in is available from 4pm to 7pm, and check-out is by 11am. Please note, we do not offer late check-ins. If you are unable to arrive by 7pm, we can offer Twr y Felin Hotel, St Davids, instead.

 

Bookings

Is there a minimum night stay?

Minimum stay requirements may apply during peak periods.

Is the menu suitable for children?

We offer a children’s menu on request. Please let us know at the time of booking.

Are children allowed to stay?

The castle welcomes guests aged twelve years and over.

Travel

Do you offer transfers or transport assistance?

Taxis can be organised by reception on request. We do not offer private shuttle service.

 

Any further questions?

Our team is here to assist with reservations, questions, and travel information.

RETREATS GROUP

Explore the Collection

Penrhiw Priory

Timeless luxury within a beautifully restored Victorian priory

Twr y Felin Hotel

A former windmill transformed into Wales' first contemporary art hotel

Blas Restaurant

Three-rosette dining celebrating the flavours of the land & sea